Returns - Easy & Free
Complete the form below and send to us without delay - this will get the return ball rolling for you.
- All returns must be sent to us within 14 days of receipt by you.
- All tags must remain intact so the item remains in resalable condition.
In the first instance simply send this form to us so we can log your return and send you an email. It may take some time for us to respond so please allow up to 24 hours.
The 'Return Reason' letter to enter below should be one of the following:
- A - Changed my mind (No need for additional information)
- B - Bought too big a size (No need for additional info)
- C - Bought too small a size (No need for additional info)
- D - Don't like the colour (No need for additional info)
- E - Decided on a preferred alternative (No need for additional info)
- F - No reason (No need for additional information but it might be useful to us)
- G - Faulty (enter details in message & send a photo to our email address)
- H - Other Reason (Enter full details in message)
Our Free Returns Service:
Our free return service requires that you print off a label and drop off at a Parcel shop or use a parcel locker.
You can find your nearest drop off point via this link.
There is no alternative free return option. If you want to return via the post office you may do this but we will not pay for this. We do not make collections. Alternatively you can book a return and collection service via MyHermes but again, we will not pay for this. If you have any questions about returns, include a note in the message section above or contact us.
Additional information applicable if there are any issues with your product or if it is faulty:
If there is a fault with the product in any way, please include details above. A photograph is not necessary but is useful to us. Send this by simply attaching to one of our previous emails after sending the above form.
Silk: It is important that you make the decision to keep or return at the point of delivery and looking at the item. For reasons of hygiene, silk cannot be tried or used and then returned. For this reason, silk returns must be registered via this form within 48 hours of receipt and received back to us within 7 days. in exactly the condition received by you. Important: For the reasons of hygiene scrunchies are not returnable for any reason.
Refund: Once the item is returned and received by us we will inspect it and then clear the return for refund. We will keep you updated.
Be aware that we will not refund products with tags removed or in un-resalable condition. We are a considerate company and will be fair but we are not prepared to stand the cost of unreasonable returns. We also do not return additionally paid express postage costs and this is deducted from the refund (only the product payment is refunded).
Late returns are not accepted and refunded for any reason. If an item is returned late and not refundable it will cost you another postage cost before this can be sent back to you.